Communications at operational scale
I planned, architected and built a communications system that now supports the majority of digital breakdown communications.
The problem
Breakdown communications needed to handle changing demand and support customers through different messaging channels.
My responsibility
I owned the system's planning, architecture and implementation, provided technical leadership, and collaborated with the Patrol and Beyond team, including Sailesh and Nick.
Key decisions
The system uses WhatsApp with SMS fallback. Microservices handle variable incoming load, with thousands of messages processed per minute.
Outcome
The system now supports the majority of digital breakdown communications, processing thousands of messages per minute.